FAQS

Who is your partner provider?

Our provider is a national telemedicine company specializing in convenient, quality medical care for individuals, families, employers, groups and others. Available 24 hours a day, seven days a week, 365 days a year, our partner compliments your medical care portfolio and is an accessible and inexpensive alternative for acute conditions. With board-certified physicians in all 50 states*, those in need can obtain diagnosis, treatment and a prescription, when necessary, through the convenience of a telephone and digital communications. *Subject to state regulations.​

How does our provider improve quality of care?

Our provider delivers fast, convenient care for minor medical matters from the flu to allergies to urinary tract infections. Whether you don’t have time to get to the doctor’s office, you feel too sick to get off your couch or it is a holiday weekend, you can get the relief and peace of mind you are looking for just by picking up your phone 24/7/365. With one of the  largest networks of telemedicine physicians in the nation, our partner's board-certified physicians are equipped to diagnose, recommend treatment and prescribe medications from the comfort of your home, office or travel destination (within the United States).​

How does our partner reduce health care costs?

Our provider saves you money by diagnosing and treating common ailments through our telehealth solutions, thus reducing unnecessary doctor’s office and emergency room visits. Data shows up to 70 percent of all urgent care and emergency room visits are unneeded, costly and can be handled with a  telephone or video consultation.​

What about the doctors?

Our provider has one of the  largest networks of telemedicine physicians in the nation to ensure convenient care anywhere. A thorough review of medical licensure, training, education, work and malpractice history is performed every two years by a national third party credentialing agency in accordance with the National Committee for Quality Assurance and the Utilization Review Accreditation Committee guidelines. With an average of 15 years of internal medicine, family practice or pediatrics experience, you can rest assured each physician is properly licensed in your state, board-certified and verified by the National Physician Data Base and the American Medical Association.​

Is there a minimum age requirement?

There is no minimum age to consult with our providers physicians. However, the patient needs to have the ability to communicate his or her condition to the doctor to ensure the physician can properly diagnose and treat.​

I have a pre-existing condition.  Will your provider still accept me?

Absolutely!  This service is not insurance.  We do not deny access to quality care because of pre-existing conditions.​

Can I get a consultation after hours or on weekends?

Yes.  Our provider is available 24 hours a day, seven days a week and 365 days a year.​

Are there any restrictions on how many times I can use your provider?

As a member, you have access to unlimited consultations from anywhere in the United States at any time. Where applicable, a nominal consultation fee applies for each instance. 

How are prescriptions filled?

If one of our provider's physician recommends medication as part of your treatment plan, the prescription will be digitally sent to the local pharmacy of your choice.​

Are there any limitations as to what can be prescribed?

Yes. While a provider physician can prescribe appropriate medications to treat your condition such as antibiotics, antihistamines, and maintenance medicines, our physicians do not prescribe lifestyle drugs, medications regulated by the Drug Enforcement Agency or those that pose a potential for abuse or addiction.

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